Catherine DeVrye
MSc, CSP
#1 Best-selling
Author
Winner of the
Australian
Executive Woman
of the Year
Award
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Catherine DeVrye
Profile
Since ‘Good Service is Good Business’ became a #1 best seller, most clients
requested presentations on customer service. However, after winning the
Australian Executive Woman of the Year Award, Catherine is increasingly asked to
speak on managing change, and turning obstacles into opportunities in our
personal and professional lives. Her latest best sellers cover those topics.
‘Hope Happens!
Words of Encouragement for Tough Times’ was released globally last year and
‘Hot Lemon & Honey-Reflections For Success in Times of Change’, was endorsed by
Sir Edmund Hillary and the author of ‘Chicken Soup for the Soul’. (her
publishers offer special rates for conferences or client giveaways)
As well as high content business presentations, Catherine was given the honor
to carry the Olympic Torch on the day of the Opening Ceremony at the Sydney 2000
Olympics and also has a heart warming story of her personal journey from an
orphanage in Canada, to a basketball scholarship in the US….which she sometimes
shares, depending on your brief and conference theme.
She is not a traditional trainer or workshop leader and focuses more on the
‘whys’ than the ‘how to's’, although she certainly covers practical
implementation and easy to apply ‘takeaways’. Rather than telling people what to
do, Catherine acts as a catalyst for them to think of their own ways of managing
change and improving service within their organization.
Very simply, her goal is to make world-class business principles come to life
through practical, everyday examples; combining humor with useful substance.
There is thorough research and consultation with you! This ensures that the
customized presentation addresses key management issues and reinforces executive
messages; as Catherine found from her experience at IBM that it is often
difficult for leaders, within an organization, to be a “prophet in your own
land.”
Although she was named Australian speaker of the year in 2000, virtually all
business is referrals and if you don't believe she meets the objective of the
brief, there is a 100% money back guarantee.
One of the most sought after speakers in Australia today, Catherine is a
former university lecturer, who has spoken at local and international
conferences. Often published author and frequent broadcaster, she has shared the
platform with the Prime Minister and President of the Business Council of
Australia.
Catherine has spoken on 5 continents and makes the latest research and theory
come to life through practical, everyday examples. In presentations to boards or
front line personnel, she combines substance with humor to inspire, motivate,
and serve as a catalyst to produce the desired outcome. No wonder Sir Edmund
Hillary, 1st man on top of Everest and Jack Canfield, co-author of 'Chicken Soup
for the Soul’, have endorsed her latest book.
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Catherine DeVrye is an outstanding communicator with proven international
management experience in the private and public sectors.
Listen to short video clip.
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Keynote topics
- Good service is good business
Boost your bottom line without increasing cost
Use service to differentiate you from your competition
Gain market share through exceeding customer expectations
Fight complacency.... Success today does not equal success tomorrow
Increase brand loyalty by turning complaints into opportunities
Make minor improvements which make major impacts
- Conquering the challenge of change
Change is inevitable - learning from change is optional
The 7 most expensive words in business - 'We have always done it that way'
Turn common sense into common practice
Build on past success but recognize that success today doesn’t equal
success tomorrow
Be victors from change rather than victims of change
Products
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