Susan Luke
Certified Speaking
Professional
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Susan Luke
Profile
Susan Luke combines CEO experience with superb presentation skills to share
with leaders at all levels how the power of stories can build cultures that
embrace accelerating change, drive business success, and consistently deliver
remarkable service levels that cement customer and employee loyalty.
As one of only 8% of speakers worldwide, who have earned the Certified
Speaking Professional designation (CSP) from the International Federation of
Professional Speakers, Susan is recognized as an expert in teaching and sharing
universal truths through stories. Her clients know her as someone who has
tangible, lasting impact.
They say that her informal style, caring attitude and extraordinary
storytelling ability leave everyone better for the experience, as they laugh,
create and try new strategies that will help them improve, both personally and
professionally... one moment at a time.
Keynote topics
- From the Story Line to the Bottom Line: From water coolers to totem
poles to the changing of the guard -- these diverse ideas may sound absurd in
terms of assisting organizations to grow? However, Albert Einstein said, "If at
first the idea is not absurd, then there is no hope for it." These seemingly
unrelated thoughts can assist you in thinking about your organization and how
things get done. A shared corporate culture continually responding to change
demands the use of strategic storytelling. From the traditions of heritage, to
the structure of procedures, to the "gossip" of "corporate stupidity," the
stories we share provide the basis for organizational behavior and receptivity
to change. Strategic storytelling enables change by providing direct access to
the living part of the organization. Stories inhabit the head space of the
individuals who make up your organization and affect how your corporate culture
evolves. This program communicates how stories and storytelling are your
corporate culture. It provides opportunities for learning and examples of how
organizations, on multiple continents, that implement storytelling have turned
resistance to change into enthusiasm for the adventure.
- Corporate Culture Dynamics: This program is designed to teach key
strategies that build understanding and cooperation among those who are
different. Discussion will center around how the global economy affects the
workforce; why changing demographics impact the work environment; what
operational procedures, management practices, and skills focus on behaviors
which depend upon key principles involved in valuing the strengths and the
differences of all employees.
- Service Excellence: It’s Everybody’s Business: Specifically designed
as an all-staff (or at least all-function) workshop, this day creates a shared
picture of what you’re trying to accomplish, and then gets your staff addressing
the specific issues and mechanics of what they need to do to make it happen.
Now! If you’ve invested in run-of-the-mill service pep-talks (highly customized
by inserting a bit of industry-specific jargon) before, and watched whatever
impact they had wash away in a week; this workshop is what you’ve been looking
for! This well tested, field proven methodology will harness the knowledge and
experience of your team into a more potent, competitive weapon in your
marketplace.
- The Symbolics of Leadership: Making Values Come Alive: “Watch the
Boss” is still the most prevalent, and powerful, training happening at every
level of every organization. As we increasingly count on an understanding of
strategy and values to guide decision making throughout our organizations,
leaders at all levels need to be very aware of the daily role they play in
shaping that understanding. To their people, they are the personification of the
organization’s story: its culture, processes, and decision criteria. After they
“have a vision,” here are the specific, day-to-day mechanics outstanding leaders
use to make that vision come alive in their organization.
Products
To order products or obtain further information on this speaker, please
contact us.
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